StockGenie Support

Have a question? We're here to help.

Frequently Asked Questions

How do I use StockGenie?

Open the app and view the stock pick on the Home tab. The free tier includes one pick per U.S. trading day with up to three reasons based on news sentiment and market signals.

What does Premium offer?

Premium subscribers get up to five picks on each trading day, historical performance tracking, and alerts on market mornings. Subscribe through Settings > Subscriptions.

How do I cancel my subscription?

Go to your Apple Settings > iCloud > Subscriptions > StockGenie > Cancel Subscription. Your access continues until the end of your billing period.

Is this investment advice?

No. StockGenie is for informational and educational purposes only. It is not financial advice. Always consult with a licensed financial advisor before making investment decisions.

What data do you collect?

Minimal data. We do not collect your name, email, financial accounts, or identity. See our Privacy Policy for details.

Do you share my data?

No. We do not sell or share your personal data. Third-party services (Polygon, Finnhub) only receive ticker symbols.

Why didn't I get a stock pick today?

StockGenie generates new picks on U.S. trading weekdays (scheduled around 9 AM ET). On weekends and market holidays you’ll usually see the most recent trading day’s pick until the next run. If something looks wrong, refresh the app or check back after the next session.

The app crashed. How do I report it?

Contact StockGenie@fromamerica-llc.com with:

  • What you were doing when it crashed
  • Device type and iOS version
  • Screenshot of error (if any)

Contact & Support

Email: StockGenie@fromamerica-llc.com

Response time: 24-48 business hours

We read every message and will get back to you as soon as possible.