StockGenie Support

Have a question? We're here to help.

Frequently Asked Questions

How do I use StockGenie?

Open the app and check the Home tab. The free tier includes one pick each U.S. trading day, plus up to three short reasons based on news sentiment and market signals.

What does Premium offer?

Premium gives you all five ranked picks for each trading day, seven days of history, and sentiment analysis. Subscribe through Settings > Subscriptions.

Are alerts free?

Yes. Market alerts are available in the app for everyone. You can turn them on from Settings without a Premium subscription.

How do I cancel my subscription?

Go to Apple Settings > your Apple ID > Subscriptions > StockGenie > Cancel Subscription. Your access stays active until the end of your billing period.

Is this investment advice?

No. StockGenie is for information and education only, not financial advice. If you're making investment decisions, talk with a licensed financial advisor.

What data do you collect?

We keep data collection minimal. We do not collect your name, email, financial accounts, or identity. See our privacy policy for details.

Do you share my data?

No. We do not sell or share your personal data. Third-party services like Polygon and Finnhub only receive ticker symbols.

Why didn't I get a stock pick today?

StockGenie generates new picks on U.S. trading weekdays, usually around 9 AM ET. On weekends and market holidays, you'll usually see the most recent trading day's pick until the next run. If something looks wrong, refresh the app or check back after the next session.

The app crashed. How do I report it?

Contact StockGenie@fromamerica-llc.com with:

  • What you were doing when it crashed
  • Device type and iOS version
  • Screenshot of the error, if there was one

Contact & Support

Email: StockGenie@fromamerica-llc.com

Response time: 24-48 business hours

We read every message and usually reply within 24 to 48 business hours.